CUSTOMER FEEDBACK
Thank you so much for the new handle. It looks excellent and the bread knife is back in service.
Many thanks.
N.S.
We are thrilled with the refit (of the canteen)
It looks very regal!
Thanks.
L. & L. V.
Just an email to let you know that the cutlery has arrived back safely and to say very many thanks indeed for giving my Grandmother's canteen of cutlery a new lease of life! (after being re-handled)
Kind regards,
J. C.
I received the knives and they look great. Thank you!
F. F.
I received the package of re-handled knives from you this morning. What a quick turn round!!
But more than that, I am thrilled to bits with them. What a lovely job you have made of them, they are now like new. And a great pleasure to handle. Thank you so much.
The knives I sent to you were purchased ten years ago as a job lot on Masham Market in North Yorkshire, I bought them to use as butter knives.
Today has been a great day to receive the knives back to me. I may be 70 years old now but these knives will give me great pleasure. I have another set of six (matching) knives which I will send to you when I can afford.
Thank you so much for such a superb service.
With very best wishes RM
Thank you for your prompt attention to our cutlery.
All safely received and look to be in excellent condition.
Please pass on our thanks to those involved.
Best regards
R. K.
All received back safely and they are amazing (After being polished and re-handled. Thank you very much.
J.S.
The knives arrived back today. Thank you very much, they look fantastic, l am very pleased with them. SB
Cutlery received this morning. We are delighted with the results.
Many thanks again. JG
Just wanted to say BIG thank you for repairing my Dad's knife - he's chuffed to bits RM
I have just received the two rehandled dessert knives, and am delighted at the result. Thanks to you and the factory for your very good work. My wife likes her renewed grandmother's knives so much that she dares not use them!!
I will not hesitate to get back to you when I will have had a chance to inspect my family's similar cutlery.
Yours with my thanks, PH
I received the knives back this morning that you had restored for me. I just wanted to say they look and feel perfect and have brought back a rush of precious memories. Thank you so much for such a swift, personal and quality service. Kindest regards, AQ
I thank you for the superb renovation job of the handle your company made of my wife's mams knife she is over the moon. Again many thanks. PE, UK
Thank you very much indeed for our 'new' knives. We are very pleased to be able to butter our bread with ease again. Your service has been excellent.With best regards ML, UK
You married 22 new steel knife blades into old silver hollow handles. The craftsmanship was excellent, much better than I had expected (and I have high standards). You added new weight to the handles, removed superficial scratches from the blades, highlighted the crest, and fitted all the blades fully into the handles, which I had been trying to do on a DIY basis for two years. And for a very reasonable price. Well done.
Best Regards, ASB
My re-handled knives arrived today! They're fantastic. Thanks so much. I'm so pleased to have my Gran's knives restored for use, and even more pleased that they got a trip home to their birthplace for it.
Many many thanks. LM, Canada
My re-handled butter knife arrived in the post yesterday. Thank you very much for repairing it. It's as good as new. Regards, PG
Apologies for tardy reply but just to say I'm now in safe receipt of all items and very pleased with everything.
Thanks so much, best wishes SR
Cutlery received on Saturday. What a fantastic job the knives look like new and so sharp!
Thank you very much
Kind regards JW
I want to thank you from the bottom of my heart for the wonderful job you did in rehandling my knives They were a wedding present nearly 60 years ago and it brought tears to my eyes to see them restored. Your service has to be commended for its efficient handling of the job-the workmanship and the speed with which you carried it out If only more British companies were like yours!! Thank you again Sincerely LS
Fantastic restoration of knives with new stainless steel blades. They were inherited from my mother which she in turn inherited. They are part of a set but had carbon steel blades. I tried to clean the blades but they stained immediately and permanently again on first use. The new blades fit perfectly and are a pleasure to use. Heartedly recommend.
ARJ
I just wanted to say thank you to you and your team in the fabulous job you've done on my knives! Firstly, they arrived back so quickly I hardly missed them at all, and the new handles look and feel great. The carving knife is just as good as new.
I really am very pleased. Thank you GW
I have opened the box and the knives look splendid . Thanks for your very good work.
It was nice dealing with you and your company.
All the best, FC
The Kitchin (and Williams) knives have just arrived and are magnificent. They have a new lease of life after finding them in my aunt's kitchen drawer very forgotten and unloved.
Thank you for making them a very useful heirloom. And do thank the folk in the factory for I shall keep you all in mind as I enjoy these and allow my attention to focus on other gems in need of your skills.
All the very best CP
I have received the parcel with the repaired carving knife and fork.thank you. I am very pleased with the result!
Kind regards, SP
Cutlery arrived today. The knives were part of my grandparents' wedding present - so they are about 80 years old. My mother is delighted with the (re-handling) job and pleased they can still be used.
Thanks for help.
Regards,
J.C.
The knives have been delivered today (After being re-handled). Thank you for your quick & excellent service.
Regards.
S W.
I have just got to my house in North Wales after a fraught journey. The knives have arrived and the replacement handles are a joy to behold. Excellent workmanship. I am minded to think about having the others done to match as I am so delighted.
Thank you and your staff. TR
The cutlery arrived safe and sound at 9 o'clock this morning, all very efficient. Thank you very much to you and your colleagues - the results are quite superb. What were always good quality knives, from the days when you only ever bought "Made in Sheffield", have now been returned to their very best condition.
Now confession time - the two knives which had completely missing handles had been very badly treated in the past! The long one, made by Humphreys, lost its handle a good 50-60 years ago, and was used ever after by late father in his garage, for mixing paint and applying filler! When I was clearing his house after he sadly died, I found it on his workbench. I cleaned the blade with Fairy Liquid and hot water, nothing else, and that removed the dried paint and filler (!). Otherwise you received it as I found it. As for the mysterious knife with a curved blade that turned out to be a grapefruit knife, after it lost its handle that too was abandoned on his workbench for a good thirty years, though without suffering quite the same abuse. But both have now transformed by you, and can go back in the kitchen where they belong. Along with the other knives by F A Kirk, if looked after - and from now on they will be - they'll be good for many decades yet.
Thank you once again. AM
Thank you so much for the work you have done rehandling my knives. They look and feel amazing and I'm delighted that we can now continue to use them, hopefully for many years!
Best wishes, RJ
The fork was received this weekend, and I just wanted to say how pleased with the work that your team carried out. They've done a fantastic job of restoring the carving fork and it looks like new.
Many thanks to your team.
All the best, MR
(re-serrated knives) -
Just to let you know that we have safely received our knives back today.
Also, to say a big "Thank You", they look brilliant !!
G and PH
I received my four dinner knives back yesterday after you replaced their bone handles, and I just want to tell you how delighted I am with the result. They're beautiful, and the workmanship is truly excellent. They won't be going in the dishwasher, so I'm sure they will last for at least the next 100 years!
Thank you so much ..... I am recommending your services to all my friends and family.
Kindest regards TAC, UK
A very special thank you Robert for the quality & service you provide. We are absolutely delighted with the fruit knives & forks that we had today. Now instead of looking at them & thinking they are pretty I will be able to use them, my Mum would be thrilled that I had them repaired.
I am so happy to think we still have craftsmen , I am not in favour of the 'throw it away' world that we live in !
We watch the Covid numbers for England & hope you are well, thankfully we are.
... a very sincere thank you, SB, Canada.
I meant to write to you months ago to say how please I am with the new handle fitted to my late mother's breadknife.
It is a splendid job and I am so grateful to you for your help in getting it repaired. Thank you very much indeed.
Kind regards M
Many thanks for the quick return of the knife. We're really pleased with it.
Best DC.
The knives arrived today. Thank you so much. I am delighted with them. What a fantastic job the factory has done. I have stopped putting the knives in the dish washer!! But should I need your services again, I will most certainly be in touch.
I think we probably used your services some 13 years ago. We used to live in Sheffield and had my husband's canteen of cutlery re-silvered to give to his son when he got married. We were very pleased with that too.
So thanks again and also for the speedy, helpful service.
Yours, G.C.
I just wanted to say I received my knife back today with a lovely new handle and I'm delighted. I know the knife has absolutely no value, apart from sentimental, and the job was a very small one - however your attention to detail and customer service has been nothing short of excellent.
I will certainly not hesitate to recommend your company to friends and colleagues.
Thank you again.
Best regards,
S. K.
We are absolutely delighted to the renaissance you have given our knives!
I wish I had found your site a long time ago.
Many thanks,
L. S.
(This customer's knives were re-handled).
I have received the vase base today, many thanks for organising it's refurbishment, it is now fit for purpose and as a friend has said today it will look lovely filled with sweet peas in the summer, the sweetpeas are already growing so we will look forward to the result. Much better than it being in the loft in a box.
I am most grateful.
Best wishes MB, UK
I have just received my forks today and they are amazing compared to how they looked before. When I first saw them after their 24 hours in Silver dip I thought they were ruined. They are now just as good as new.
Thank you very much, JF, UK
"Received the resilvered items. I am so pleased what you have managed to achieve after constant use in our family for 72 years! How you managed to level off the forks is amazing. I shall now look forward to using them for a further 20+ years."
D.C., UK
"My sugar bowl and spoon arrived today and I have just opened the parcel.
I wasn't expecting it to be dealt with so quickly which was a lovely surprise.
They may not be the most unusual items you have had to restore but I feel your care and attention has been very worthwhile.
I am extremely happy with the work carried out making the pieces look very special.
Many thanks for your help.
Kind regards, SL" UK
This is just to confirm receipt of the spoons which you re-plated.
Thank you, or thank the factory, for making such a good job of returning the spoons to their former glory, which has not been seen for many a long year. I was surprised by your ability to turn old spoons with bent rims into something that looks new: a really brilliant job!
Thanks.
Sincerely, DR, UK
The tray arrived back safely last Friday - and I cannot begin to express my satisfaction with your work. This is not an empty compliment: I've buffed a fair bit of metal on a mop in my time and did a creditable amount of amateur yet advanced silversmithing in my twenties. So I know the difficulty of removing scratches on an extensive flat surface without making it look like a washboard. Your people have done a wonderful job and I'm very appreciative of the the effort they made. Please thank them for me.
With kind regards,
T. M.